Community
Covid-19 Update

Community Health Update

 

We have been made aware of two confirmed COVID-19 cases at Broadway Sydney on the below days:

  • Tuesday 16 November 2021
  • Friday 19 November 2021
  • Saturday 20 November 2021
  • Saturday 27 November 2021 in the Food Court

 

Anyone who attended the centre at this time is advised by the NSW Government to monitor for COVID-19 symptoms and get tested if they feel unwell. 

 

The Centre undergoes a full deep clean each night as part of our regular cleaning regime introduced at the onset of the pandemic to assist in protecting our community and will undertake additional measures following the confirmation of a contact.


We continue to co-operate with NSW Health and will keep all our customers and retailers informed and provide you with more information as we receive updates.

Broadway takes the safety of its customers, retail partners, staff and community seriously. If you are concerned or you would like to receive further information on COVID-19, please call the Australian Department of Health Coronavirus Health Information Helpline on 1800 020 080. The line operates 24 hours, seven days a week.

Further information is available at: 
https://www.nsw.gov.au/covid-19/latest-news-and-updates

 

 

Current Restrictions

While things may be changing around us, one thing remains constant and that is our commitment to ensuring we are here for you when you need us.  

 

If you are fully vaccinated

If you are fully vaccinated you can visit a retail premises or business that provides goods and services. You must:

  • carry vaccination evidence with you and produce it for inspection to a police officer or authorised officer if requested;
  • check in with the Service NSW app or provide your contact details to the occupier
  •  follow the face mask rules.

 

If you are not fully vaccinated

If you are not fully vaccinated, you can only visit critical retail premises. These are:

  • supermarkets
  • grocery stores
  • shops that mainly sell food or drinks, like butchers, bakeries, fruit and vegetable shops, and delicatessens
  • kiosks
  • petrol stations
  • hardware and building supplies
  • landscaping material supplies
  • rural supplies
  • shops that mainly sell:
    • pet supplies
    • newspapers, magazines or stationary (for example, newsagents)
    • office supplies
    • maternity or baby supplies
    • medical or pharmaceutical supplies (for example, chemists)
    • alcohol (for example, liquor stores)
  • post offices
  • garden centres and plant nurseries
  • vehicle hire businesses but not businesses that sell vehicles
  • shops that mainly carry out repairs of mobile phones
  • laundromats and drycleaners.

For any other retail premises, you can only visit these premises if the business chooses to offer Click-and-Collect.

If you visit critical retail premises, you must:

  • check in with the Service NSW app or provide your contact details to the occupier
  • follow the face mask rules.

People who provide an emergency service are able to enter premises if they are not fully vaccinated and are at the premises to provide an emergency service.  

Children under 16 who are not fully vaccinated can enter critical retail premises without a fully vaccinated person from their household.  

 

As always please:

✔️ Wear a mask 

✔️ Check in via QR Code at each entry to centre and store

✔️ Sanitise hands

✔️ Socially distance 

✔️ Be Kind and look out for one another

Physical distancing when in our centres

We recognise the critical importance of physical distancing. To help our community maintain physical distancing while in our centres we have installed additional signage, are working with our retailers to provide appropriate space for customer queues and have implemented signage at gathering points, including at our vertical transport locations, entry/exits and car parks, for guidance around effective social distancing in these areas.  

Each retailer also has signage to support this by communicating how many patrons they can accommodate in their space, given any current restrictions. We ask that you assist by always following all signage and directions when shopping in centre and being mindful of others around you.

 

Safety and Preventative Measures at Mirvac Retail Centres

The health, safety and wellbeing of our customers, retail partners, employees and our community is our highest mission.

 

In response to the COVID-19 pandemic and to keep our community safe, we implemented significant precautionary cleaning, hygiene and sanitising practices at the onset of the pandemic.

 

In addition to our existing rigorous cleaning and sanitising practices, we are taking additional measures which include but are not limited to:

- Increasing the frequency and intensity of our cleaning efforts of all commonly touched surfaces including seating, doors, lift controls, food courts, and amenities.

- Dettol gel sanitisation at convenient locations including entrances and exits.

- Actively encouraging the practice of good hygiene and preventative measures throughout the centre.

- Requiring all service providers to confirm they have not travelled overseas or been in contact with a confirmed case of COVID-19 in the past 14 days.

- Queuing and crowd management in our food courts during busy times

- Increased staff presence with blue COVIDSafe vests worn by staff to easily allow you to find help or assistance

- Increased hand sanitiser stations at car park pay stations and antibacterial and microbial silver-ionised safety film on all ticket machines and pay stations

- Introducing a contactless customer experience service and our Customer Support Centre which is contactable via phone, email, social media or SMS for extended hours every day of the week. 

 

We also continue to ensure we follow the latest advice and regulations from the Australian and State Governments as the situation unfolds.