Centre Info and Services

Address: 1 Bay Street, Ultimo, NSW 2007
Phone: 02 8398 5620
Email: info@broadwaysydney.com.au

Customer Service & Information

The Broadway Sydney customer service desk is located on Level 2 towards H&M, right next to Passiontree Velvet cafe. Our friendly team will be able to assist with directions, in centre services and events. 

Disability & Mobility Equipment

Don't let limited mobility stop you from exploring Broadway Sydney. There are motorised power shoppers or wheelchairs available to make your visit more comfortable. Be sure to call ahead on (02) 8398 5632 so we can reserve one for you*. We require Proof of Identification such as your driver’s license and a few details before you set off. Please visit the customer service desk on Level 2 for further information. *All vehicles are subject to availability.

Centre Management

Our Centre Management Office is located on Level 3 via the lift near Broadway Sydney Medical Centre on Level 1. Our office hours are Monday - Friday between 8:30am-5:30pm.

Childcare Service - Please be advised that Childcare Services are temporarily closed until further notice.

MindChamps is located on car park Level 2A (yellow). MindChamps Broadway offers an array of learning experiences that are tailored, top notch programs, language classes and a wide range of sports classes. There are three convenient ways to get to MindChamps:

1. Enter Bay St Car Park North & use the express lane on the right hand side & continue to Yellow Level 2A for reserved Child Care Centre Parking at the back
2. Enter through the Shopping Centre via Level 2 Dining Precinct, take the exit at the back near Din Tai Fung onto the ramp, follow the ramp into the car park and go up to Yellow Level 2A to the Child Care Centre
3. Street access from Francis Street off Glebe Point Road: walk up the ramps to Child Care Centre

Toilets and Parents Rooms

We have toilets located on the following levels:

• Lower Ground on the way to Harris Farm
• Ground Floor next to Wheel & Barrow
• Level 2 next to EB Games
• Level 2 next to Victoria's Secret
• Level 3 next to the children's play area

Disabled Toilets:

We have disabled toilets located on the following levels:

• Lower Ground on the way to Harris Farm
• Ground Floor next to Wheel & Barrow
• Level 1 next to Hype DC
• Level 2 next to Victoria's Secret
• Level 3 near Priceline

Parents Rooms:

We have parents rooms located on the following levels:

• Ground Floor next to Wheel & Barrow
• Level 2 next to Victoria's Secret
• Level 3 near Priceline

Leasing & Pop Up

Please contact us if you are interested in leasing a space or have an inquiry.

Pop Up: Bianca Jeffrey bianca.jeffrey@mirvac.com 0405 365 158

Leasing: Julie Willis julie.willis@mirvac.com 0421 313 077

For more information click here.

Justice of the Peace

JP Service is temporarily closed, until further notice.

Our free JP Service is available on the following days:

• Tuesday 11:00am - 1:00pm 
• Thursday 11:00am - 1:00pm 

This service is provided by NSW Justices Association and is located on Level 3, near Lovisa. 

For any inquiries, please please contact Customer Service on 8398 5632, or email info@broadwaysydney.com.au 

WiFi

Free WiFi at Broadway Sydney

You can now register to enjoy free WiFi at Broadway, with complimentary access for up to 3 hours (180 minutes) or 1GB each day*. The next time you return, enable WiFi on your mobile device to be automatically connected to use our service.

Any questions? Please see the Customer Service Desk on Level 2.

- WiFi Terms and Conditions
- Mirvac Privacy Policy

Getting Here

Opal Cards
Opal cards can be purchased and topped up at the Coles customer service desk on the ground floor.

By train
Central Station is the closest train station to Broadway Sydney, services start from 4AM to midnight on most lines. Central Station is a 15 minute walk from Broadway Sydney. The station provides T1 North Shore, Northern line, T2 Airport Line, Inner West & South Line, T3 Bankstown Line, T4 Eastern Suburbs & Illawarra Line, Blue mountains Line, Central Coast & Newcastle Line, South Coast & Southern Highlands services. 

By bus
Buses stop on Parramatta Rd and City Road, opposite the centre. They travel through the city and beyond almost 24 hours a day. All Sydney buses only accept OPAL cards. City of Sydney uses the prepaid cards to reduce delays, so you'll need to get an OPAL before you get on board. You will be able to acquire one from Coles, and most convenience stores.
Bus routes L23, L28, M10, M30, 412, 413, 422, 423, 426, 428, 431, 433, 436, 438, 439, 440, 461, 470, 480, 483 all travel down Parramatta Rd. Simply exit the centre onto Parramatta Rd and cross to Victoria Park directly opposite the centre.

By light rail
Our closest light rail stations are Glebe and Central. Both are a 15 minute walk from the centre. Services operate daily every 15 minutes from Central to Lilyfield between 6am and 11pm Monday to Thursday. On Friday and Saturdays, the service operates 6am to midnight. There is a 24hr service from Central to The Star operating every 15 minutes from 6am to midnight, then every 30 minutes until 6am.

By car
Broadway Sydney is conveniently located on the corner of Parramatta Rd and Bay Street in Broadway. There are over 1665 available parking spots in our multi-level car park.

By bicycle
Ride your bike to Broadway and secure your bicycle and helmet safely in our Bike Block, located on the ground floor of the North Car Park, at the Francis Street entrance/exit. All you need to bring is a padlock! To lock at the block, place your helmet inside the storage unit, then secure your bike to the unit using the attached cables. Close the lid and lock with your padlock. Happy Riding!

By taxi
There is a taxi rank located opposite the Bay St entrance. Taxi's also frequent the area, and you will most likely be able to hail one down from Parramatta Rd.  To make a book via Taxis Combined or Silver Service, please call 133 300. 

Green Travel Plan
Broadway Sydney is surrounded by a range of travel choices; with a focus on walking, cycling and public transport. These modes of transport have major public health benefits. As well as an array of benefits for our Broadway community, there is also a positive impact on environmental outcomes.

Click here to view more sustainable travel choices.

Looking for accommodation?
Use Hotels Combined to find local accommodation and compare rates.

Parking

Car Park Rates 

Enter the car park after 6pm to park FREE*!

**2 Hours Free Parking Only.
When a car re-enters within 1 hour, additional charges will apply. Total time in the car park will be accumulated. 
Please validate your parking ticket at any Auto Pay Station before returning to your car. Auto Pay Stations accept coins, notes and major credit cards (3% surcharge for credit card payment). 

HOYTS
Hoyts patrons receive four hours free parking, then normal rates apply. i.e. 4-5 hrs will be $7.00. You can validate your parking ticket by scanning the barcode from your movie tickets or Hoyts email confirmation at any Auto Pay Machine* before you go to your vehicle. 

*Please note: HOYTS validation is NOT available at boom gate exits.

Electric Vehicle Charging Stations

Our car park now has dedicated charging bays to suit all electric vehicles, please see below for some frequently asked questions. 

Frequently Asked Questions 

Where are the electric vehicle charging stations located?
The charging stations are located in the car park on B2 near the Bay Street exit.

How much does it cost to charge your vehicle?
Nothing. Our electric vehicle charging stations are complimentary for customers.

How long can I charge my vehicle?
Customers are welcome to use the charging stations for as long as they wish. Please note that standard car parking rates apply.

What hours are the charging stations available?
The charging stations will be available to customers during the car park opening times.

How many of charging station do you have?
We currently have three charging stations.

The charging station won’t work for me, who can help? 
The centre management team will be able to assist with any faults in the first instance. If you have any questions or require assistance, please text 0428 722 767.

What types of vehicles can use the charging stations?
We have both Type One and Type Two connectors on the cables so you can charge regardless of manufacturer. These are on the white charging pods. The grey charging units are Tesla Type Two and should be used only by Tesla vehicles.

Do I need to provide our own adapters?
No, you can leave yours in the boot. While there is a move toward a single connector type in Australia there will always be at least 1 x Type One and 1 x Type Two cables onsite.

Do I need to register my details anywhere?
No need to register your details anywhere, our charging stations are free for you to use without having to download any apps.

Enquiry and Feedback